FAQ

1. General questions

What is the status of my order?
Can I change my order?
Where do you ship?
How long does it take to ship my order?


2. Payment

What payment methods do you accept?
Which currency will I be charged in?
Do you offer 3 or 4 times payment option?


3. Shipping

Where do you ship?

How long does it take to ship my order?

Do you offer fast shipping?

How can I track my package?

What if I'm not home?
Will I pay taxes for international shipping?


4. Returns

Do you accept returns?
Can I exchange an item?
Are returns free?
How long does it take to process a return?

5.Other questions

Do you offer a referral program? How does it work?

Do you have physical stores?

Is there a warranty?